This page is an overview of our most important policies. It is not a comprehensive listing, and does not take precedent over any signed contract between you and Hands Full Dog Training, LLC .Our specific policies are listed in each individual service contract. If you register for services, you will be presented with a copy of the applicable contract for your review online. We recommend you read the contract in its entirety.
Private training sessions are refundable up to 48 hours before the first scheduled appointment. Private training appointments and packages are not refundable, in whole or in part, after this 48 hour window has passed.
Group training classes are not refundable. If enrollment is cancelled a week or more before class is scheduled to begin, the client will receive 100% of their fee credited on their account toward future services.
Cancellations and Makeups:
Private training sessions may be re-scheduled with no penalty up to 48 hours before the scheduled appointment. Appointments cancelled after this window has passed will not be credited. Appointments cancelled by Hands Full Dog Training, LLC due to inclement weather will be credited in full. Appointments cancelled due to a medical emergency by the client will receive a waiver as well.
Group training classes must be attended on the dates and times the dog is registered for. Puppy and Family Dog Manners classes ONLY will receive 1 makeup lesson.
All of our contracts mandate that the owner maintain responsibility for his or her dog’s behavior. Dogs that exhibit disruptive or aggressive behavior in group classes may be dismissed from class at the instructor’s sole discretion. Dismissal of a dog does not create an exception to our refund policy. Owners are solely responsible for the actions of their dog.
Dogs are not dismissed from private training due to behavior, but we do require owners to be compliant to safety protocols that may include muzzling, leashing, restricting access to other people, and use of equipment such as a head halter. Dismissal of a client due to refusal to follow safety protocols does not create an exception to our refund policy.
Treatment of Animals:
We do not allow physical punishment or intimidation of dogs by our trainers or by our clients during training sessions. If you physically punish or intimidate your dog (including but not limited to hitting, kicking, screaming at, spanking, shocking, or choking) you will be asked to stop. Persisting in this behavior or becoming confrontational will result in dismissal. Dismissal for violating this policy does not create an exception to our refund policy. Owners are solely responsible for their actions.
All dogs attending Hands Full Dog Training classes must have proof of appropriate vaccinations, performed by a veterinarian, per individual class requirements. It is the owners’ responsibility to ensure the dog is up-to-date and that their vaccinations meet our requirements. If a dog does not have a veterinary record on file of the required vaccinations, they will not be allowed into the facility. This event does not constitute an exception to our refund or makeup lesson policy.